Dialogue: Push Back on Premature Automation

Samir S Operations stakeholder At 9:23, Leo is staring at a dashboard where 25% of contract reviews missed the internal SLA this week. Three teams are blaming each other, but nobody can point to the exact handoff where the work stalls. The mistake to avoid now is reaching for a new tool before the process has a shared boundary, owner, and evidence standard. The conversation can either expose the workflow or deepen the blame loop. 3 teams involved 18% late work 2 days queue wait Use process language under pressure Business-process skill is the discipline of making work visible, owned,…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in