Worked Walkthrough: Turn a Swimlane Into Decisions
Apply worked walkthrough: turn a swimlane into decisions to make a real workflow clearer, owned, and easier to improve.
stepper At 9:26, Jon is staring at a dashboard where 28% of vendor invoices missed the internal SLA this week. Three teams are blaming each other, but nobody can point to the exact handoff where the work stalls. The mistake to avoid now is reaching for a new tool before the process has a shared boundary, owner, and evidence standard. Use SIPOC to set boundaries, BPMN lanes to expose handoffs, and PDSA to test the smallest credible fix. The common trap is starting with a detailed diagram or a permanent policy because stakeholders are impatient. That creates the appearance of…
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