RECRUITMENT-AGENCY-OPERATIONS5 MIN READ
Why Did the Candidate Disappear?
Use 5 Whys to identify an operational cause behind finalist drop-off.
drop-off Two finalists disappeared before second interview. The team can blame candidates or investigate the operating pattern. A repeated drop-off is a signal, not just a disappointment. 5 Whys + PDCA Ask why until the cause is controllable A useful root cause is not the first explanation. It is the process condition that made the failure likely. Blame Candidate was flaky. The team changes a rule, not a mood. Root-cause analysis works only when the answer can be tested in the next operating cycle. 01 Event 02 Cause 03 Experiment Name the event no blame
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