Commit to Rolling Out One SOP Change

Roll out one dispensary SOP change so staff can explain it and perform it under real shift pressure. A dispensary SOP change such as returns, quarantine, ID exceptions, cash drops, curbside handoff, or delivery receiving. For [SOP change], I will create Awareness by [why], Desire by [staff benefit], Knowledge by [step/tool], Ability by [practice moment], and Reinforcement by [check/reminder] by [date/time]. In 2 days, check whether one ADKAR rollout step was completed and whether staff had a chance to practice or receive reinforcement. A dispensary returns SOP that staff inconsistently explain to customers. A product quarantine SOP that requires budtenders…

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