Five Whys for a Mislabel
Use 5 Whys to move from a dispensary labeling error to a process-level corrective action.
A live menu card shows a 0.5g cartridge, but the package on shelf is a 1g cartridge with a similar product name. 5 Whys: drill past the symptom until you reach a fixable process cause. Stopping at 'the menu associate made a mistake' is emotionally satisfying but operationally weak. It does not explain why the mistake was easy to make or why the review did not catch it. Problem Menu product size does not match package size for a live SKU. State the problem without blame. A clear problem statement keeps the whys tied to evidence. Why 1 Why did…
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