CANNABIS-DISPENSARY-MANAGEMENT5 MIN READ
De-Escalate the Purchase-Limit Complaint
Respond to an angry customer with care and directness while holding a compliance boundary.
Customer C Adult-use customer Care D Direct P Path Boundary under heat 20 sec The complaint The customer's cart is over the allowed purchase limit and they accuse the staff of making up the rule. The best line keeps dignity and the compliance boundary together. 0 room for an over-limit sale 1 calm path to offer Care + Direct
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