CARE-COMMUNICATION5 MIN READ
Quick Reference: Escalation Without Drama
Recall phrases for escalating care concerns clearly and respectfully.
CUS What does CUS stand for? CUS or DESC? Pick the tool based on timing and risk. I do not want to sound dramatic. Use the shared words calmly: "I am concerned... I am uncomfortable... this is a safety issue." Hinting until the risk passes. Shared language makes escalation professional instead of personal. DESC starts with... Describe the specific behavior or situation. No labels, motives, or character judgments. battlecard comparison
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