Rewrite a care instruction so the listener can act on it.
A patient is starting a high-risk medication and receives jargon-heavy instructions. Chunk -> plain action -> reason -> teach-back The common shortcut is to give a polished explanation and assume silence means understanding. In care communication, silence often means overload, embarrassment, or a hidden concern. Chunk Pick the two actions that matter today: how to take it and when to call. Too many warnings at once produce nodding, not understanding. Plain action Use concrete signs: black stool, coffee-ground vomit, bleeding that will not stop. Concrete cues beat abstract terms like hemorrhage. Reason Add one reason: the medicine reduces clots, so…
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