CARPENTRY5 MIN READ
Clarify a Finish Expectation With a Client
Clarify who decides, who performs, who advises, and who must be updated on a finish choice.
dialogue thread 1 role matrix 2 battlecard 3 Amelia A Homeowner R Responsible Accountable I Informed Finish ambiguity 20 sec The moment Amelia wants the walnut bench "a little warmer." The finisher makes samples, the designer approves palette, and your crew installs tomorrow. A casual yes can become a finish promise no one actually approved. Tomorrow install start
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