Create a commitment to run a brief root-cause debrief on a repeated operational miss.
Run a short root-cause debrief after the next repeated catering miss. Missing utensil kits, late loadout, wrong special meal, rental count mismatch, or beverage station shortage. When [repeated miss] appears, I will run a 10-minute 5 Whys debrief within 24 hours with [roles]. We will stop when the answer names a process condition, then choose one observable process change to test at the next event. In 3 days, check whether the miss occurred, whether the debrief was scheduled, and whether the action names a process condition. When a beverage or coffee kit is missing items at setup When a loadout…
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