CATERING-OPERATIONS5 MIN READ
Fix Repeated Late Load-Outs
Run a 5 Whys path that moves from symptoms to process causes.
The repeated miss Three late load-outs in three weeks have the same surface explanation: 'packout was behind.' A repeated symptom deserves a process question. 5 Whys in operations Ask why until the answer becomes fixable The useful answer is not the first explanation. It is the process condition that keeps recreating the miss. Reflex Write down who was late The debrief produces a better system, not a better excuse. Do not stop asking why until the next action changes the process. 01 Symptom 02 Evidence 03 Now try Step 1 The driver says, 'Kitchen was late again.'
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