One Accountable Owner Per Handoff
Assign clear accountable owners for high-risk catering handoffs.
Everyone knowing is not the same as someone owning. The Boundary Is the Risk Catering misses often happen between teams, not inside one station. Coffee moves from sales promise to warehouse equipment to venue placement. A vegan meal moves from client note to prep label to service captain. Each boundary needs ownership because boundaries create ambiguity. Name the Decision Owner A role clarity pass should answer four questions. Who does the work? Who is accountable for the outcome? Who must be consulted before the decision? Who only needs to be informed after the call is made? The accountable person is…
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