Run PDCA on a Long Buffet Line
Run a PDCA loop on a buffet bottleneck during an event.
A lunch buffet wait is eight minutes. Guests stall at the start, and the captain is unsure whether the cause is plates, salad tongs, entree service, or crowd direction. PDCA: Plan a measurable aim, Do a limited change, Check the effect, Act on what the data shows. The common shortcut is to add people everywhere. That feels responsive but can crowd the station, steal staff from replenishment, and leave the true bottleneck untouched. Plan Aim: reduce first-plate wait from eight minutes to five within the next 10 minutes. A measurable aim keeps the test honest. Without it, any movement can…
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