Rights Deck for Frontline Teams
Recall the core CCPA consumer rights and the frontline action each one triggers.
KDCLOS What are the six frontline CCPA right buckets? Recall the letters before flipping. Rights map Customer says: What information do you have about me? Route as know/access. Expect verification and a data pull from mapped systems, not a quick support-note answer. Recognition Delete request vs. unsubscribe request: what is the difference? Compare Do not shrink a deletion request into an email preference change unless the consumer only asked to unsubscribe. Objection: I am just support. Legal handles privacy. An agent receives a rights request in chat. Your move You do not decide the legal outcome. You preserve the request,…
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