Anchor Change in the Way Work Gets Done
Identify reinforcement mechanisms that make a change durable after launch.
The old way survives wherever the old system still pays. Many changes fail after the launch because leaders stop at communication and training. People may try the new behavior, but the environment keeps pulling them back. The old dashboard is still reviewed. The old escalation path is still faster. The old hero story still earns applause. Systems Workflow, tools, permissions, and default paths should make the new behavior easier than the old one. Metrics Dashboards and reviews should inspect the behavior and result the change needs, not only the legacy measure. Manager attention People notice what managers ask about. A…
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