Name the Loss Before the Launch
Identify and acknowledge the specific losses created by a change.
Most resistance is information about a loss. When a leader says, "People are resisting the new workflow," the useful next question is, "What exactly are they being asked to stop being good at?" That question changes the conversation. It moves the leader from persuasion mode into transition management. The visible change The visible change is the object everyone can name: the platform, org chart, policy, dashboard, or operating cadence. It is easy to over-focus here because it has dates, owners, and tickets. The invisible ending The invisible ending is what people believe they are losing. A respected manual workaround may…
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