Rescue a Rollout in the Neutral Zone

Messy middle Your escalation rollout is in week three. The old path is closed, but the new one has inconsistent labels, side-channel exceptions, and rising frustration. The decision is whether to create a learning container or let the old system creep back. Bridges neutral zone Stabilize, learn, adjust In the neutral zone, people need enough structure to act and enough feedback to improve the system. Treat confusion as data. Shortcut Rollback or clamp down The new process gets better without reviving the old one. A temporary loop is not a retreat; it is how the new beginning forms. Contain No…

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