Walk a bot idea through the Double Diamond
Use the Double Diamond to scope a chatbot from user evidence to a small tested flow.
Bot idea A COO wants an HR chatbot to reduce tickets. You have two days to propose scope. The fastest path is tempting, but the wrong scope can automate confusion at scale. Double Diamond Discover -> Define -> Develop -> Deliver Do not jump from "we need a bot" to dialogue. First widen the evidence, then narrow the job, then test a small flow. Build FAQ bot Fast, broad, assumption-heavy. Scope becomes evidence-based instead of department-shaped. Diverge on evidence before converging on the bot's first flow. 01 Evidence 02 Job 03 Pilot Discover Find the real pattern
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