Human handoff battlecards
Use battlecard responses to handle chatbot handoff objections without losing context.
Repeat fear "Am I going to have to explain all this again?" The bot is transferring to a human after collecting key details. Your line "No. I am sending the summary, account ID, last error, and your preferred callback time with the handoff." Do not answer only "No" unless the system really transfers the context. It names exactly what travels across the line of visibility. Authority boundary "Why can't you just approve it?" The bot cannot authorize a refund, exception, legal answer, or account change. "I can prepare the case, but approval needs a billing specialist. I will send the…
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