The chatbot reply pattern deck
Recall and apply five core chatbot reply patterns.
Answer What is the default structure for a direct answer? Answer first, condition second, next action third. This keeps quantity and relevance under control: the user gets the decision before the caveats. Clarify Generic clarification or structured clarification? Clarify with examples when the ambiguity is predictable. Ground The user asks, "How do you know that?" Use when a bot answer depends on retrieved policy, account data, or a calculation. Your line "I found this in the 2026 travel policy, section 4. The system does not show an exception for your booking." Do not say "trust me" or hide the evidence…
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