Classify bot messages by the conversational function they perform.
Sort each bot line by its primary conversational function. Answer Clarify Ground evidence Recover Escalate Close loop Yes, invoice 8842 is marked paid on June 12. Do you mean the invoice status or a copy of the payment receipt? I found this in NetSuite, not in the emailed PDF. I may have treated that as a password issue. Did you mean authenticator reset? I cannot approve this from chat, so I am sending the case to Legal with your summary. Done: the return label was sent to your email and expires July 3. The answer is based on the 2026…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in