Match failure types to recovery moves
Select recovery actions for common chatbot failure types.
Match each chatbot failure to the strongest recovery move. Show likely intents Ask for missing evidence Offer supported alternatives Escalate with context Set expectation The bot treats authenticator reset as password reset. The bot cannot find the new procurement rule the user mentions. The user asks the bot to approve a refund it has no authority to approve. The user asks to keep Apple Pay active while stopping a physical card. A backend lookup will take up to 30 seconds. The user's phrase could mean upgrade, downgrade, or change billing frequency. The bot has last year's policy but not the…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in