CHATBOT-DESIGN4 MIN READ
Sort utterance parts before designing the flow
Classify parts of user utterances into chatbot design categories.
Sort each fragment into the role it plays in chatbot design. Intent Entity Constraint Sentiment Escalation signal cancel tomorrow's appointment tomorrow don't charge me the fee my child is sick this is the third time I've asked I'm really worried order 7731 refund my duplicate charge before payroll closes I want a manager
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