Classify Stakeholders Before the Update
Use stakeholder salience to tailor communication and escalation.
Sort each stakeholder into the communication route that fits their salience. Engage directly before decision Consult for input before message Inform with clear rationale Monitor only Legal counsel owns regulatory interpretation and can block the policy if risk is unresolved. VP Sales has two enterprise deals using the old promise this week. Support leads will handle customer confusion after announcement. HRBP has a legitimate employee-impact question but no approval authority. CEO asked to know once the risk and message are settled. Finance has no current exposure but should know the policy rationale for future planning. A senior manager is curious…
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