Find the Real Reason Follow-Ups Die
Apply five whys to move from symptoms to a fixable operating cause.
Staff meeting action items keep slipping even though owners verbally agree in the room. Ask why until the cause is specific, evidence-based, and fixable in the operating system. The common trap is stopping at "people need more accountability." That may be true, but it is too broad to fix. Why 1 Why are actions slipping? Owners are unsure what was finally decided. This moves from lateness to decision clarity. Why 2 Why are decisions unclear? Meeting notes mix debate, options, and final calls. The symptom points to artifact design, not only behavior. Why 3 Why are notes mixed? There is…
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