Late Patient, Full Schedule
Make a late-arrival decision that protects patient trust and clinic flow.
The bottleneck A late patient asks to be worked in while rooms and provider attention are already full. A single exception can become a queue if capacity is ignored. Flow control Capacity -> Consequence -> Repair Use capacity signals before deciding. Then repair the patient experience without overloading the system. A consistent decision instead of hallway improvisation. Flow is a patient-experience issue, not just an internal metric. 01 Capacity 02 Exception 03 Repair Step 1 The patient is 18 minutes late for a 20-minute appointment. What signal do you check first? Step 2
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