SBAR Front-Desk Deck
Recall and apply SBAR for front-desk escalations.
SBAR What does SBAR stand for in a practice handoff? Use it before interrupting a provider or biller. Situation, Background, Assessment, Recommendation or Request Story handoff vs SBAR handoff SBAR wins because it names the current issue and the request. Use story only after the listener knows the ask. Provider says: I am with a patient. Is this urgent? I am with a patient. Is this urgent? You need to interrupt without dumping the whole story. Your line Situation: patient in room two reports new severe symptoms at check-in. Request: should we pause rooming and have you assess now? Use…
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