Write a measurable access aim for a chiropractic scheduling problem.
Access improves when the team can see it. Aim before action Start with the population and deadline. "Improve access" is not an aim. "Schedule 80 percent of new low-back-pain patients within 3 business days by August 15" is an aim. Measure the patient-facing delay Track a measure that reflects what patients feel, not only what the office prefers. Third next available appointment is useful because it avoids being fooled by one lucky cancellation. Protect balancing measures A change that improves access but creates late starts, rushed exams, or documentation debt is not fully improved. Add one balancing measure so the…
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