Choose the Right First Move for Resistant Experts
Select a facilitation move that respects experience while creating readiness to learn.
ADULT LEARNING DECISION A senior learner challenges a mandatory skill refresh in front of 16 peers. What should the facilitator do first? Invite the group to diagnose two real examples before naming the framework. Strong. It respects experience, creates need-to-know, and lets the gap become visible through the work. Say, "I know you are experienced, but everyone has to complete this." and continue. Weaker. It may preserve authority, but it violates adult agency and turns compliance into the main reason to listen. Skip the basics and ask the expert to teach the room instead. Weaker. It honors experience but abandons…
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