Walk the Request Into the Right Lane
Route legal requests based on the uncertainty and cause-effect pattern in the work.
Queue pressure Three legal requests look equally urgent in the queue, but they are not the same kind of work. The wrong lane either over-lawyers routine work or under-controls risky work. Cynefin routing Match response to uncertainty Clear work can follow a rule. Complicated work needs experts. Complex work needs a probe and learning loop. Chaotic work needs immediate stabilization. One queue Everything waits for lawyer attention. The workflow reflects the decision context. The level of uncertainty should drive the lane, not the job title of the requester. 01 NDA 02 Data 03 Regulator Standard NDA Clear
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