Route the Refund Surge
Choose a default model lane and escalation path for a high-volume, low-risk workflow.
The refund queue must move today, but not every ticket has the same risk. Which starting model plan best fits the refund surge? Put every refund ticket on the most capable reasoning model until the surge ends. This maximizes capability, but it violates the capability-vs-cost principle. Routine, high-volume cases should not inherit premium spend unless the eval shows cheaper lanes fail. Start with a fast workhorse or mini model on labeled refund categories, measure 50 recent tickets, and escalate ambiguous or high-value cases. Right. This matches model family to task difficulty, uses a local benchmark, and keeps premium capability for…
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