Use active listening to reduce defensiveness and surface the real concern.
Education Officer Samir S District education officer 1 Open 2 Clarify 3 Close At 1105, a district education officer snaps, "Your school numbers are wrong." The slide is probably accurate, but correcting him in front of principals could cost the meeting. The reply changes both the immediate answer and the next engagement. conversation beats trust account Active Listening Active listening works because people in high-stakes civic settings often need evidence that they were understood before they can accept a constraint. The mechanism is not politeness; it is signal checking. Par Listening first can improve the facts you were about to…
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