Commit to a 48-Hour Claim Plan

Build a 48-hour plan for a real claim that has just arrived or materially changed. Use this when first notice, new medical development, coverage ambiguity, or severe exposure creates uncertainty that cannot wait for a routine diary. On claim [file/name], by [date/time within 48 hours], I will write: urgent action = [mitigation/evidence/service step], material uncertainty = [coverage/liability/quantum/service risk], next evidence = [specific item and owner], review trigger = [fact or date that changes the plan]. In 2 days, check whether the plan was written and whether the next evidence request actually went out. A new property claim over your normal…

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