FMEA Failure Modes in Claim Handling
Recall how FMEA maps failure mode, effect, cause, control, and action in a claim process.
FMEA What does FMEA force you to name? Acronym Late coverage letter: symptom or failure mode? A useful failure mode describes how the process fails, not only who was late. Objection: "We already have checklists." We already have checklists. Use when FMEA feels redundant. Your line A checklist says what to do. FMEA asks how the checklist can fail and what control catches it before payment or complaint. Assuming a checklist works because it exists hides detection failures. It separates task completion from failure prevention. What is a strong FMEA action for unsupported vendor invoices? Require scope tie-out: labor hours,…
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