Run a Mini-DMAIC on Cycle Time
Apply DMAIC to a claims cycle-time problem using a scoped measure and controlled improvement.
Auto physical damage cycle time rose from 11.8 to 16.4 days over one quarter. DMAIC: Define -> Measure -> Analyze -> Improve -> Control The common trap is pushing handlers to close faster before identifying where the process actually waits. Define Scope repairable APD claims over $2,000 closed in Q2; exclude total losses and litigated files. A tight definition prevents mixing different process types. Measure Break cycle time into assignment, inspection, estimate, supplement review, payment, and customer response segments. Averages hide wait states. Segment measurement reveals the constraint. Analyze Find that supplement review accounts for 41% of added days, especially…
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