Triage First Notice Without Losing the Claim
Triage a new claim by separating urgent action, material uncertainty, and the next evidence needed.
Triage is not speed for its own sake; it is uncertainty control. A claim arrives with facts, emotions, missing documents, and people asking for answers. The weak move is to create a generic checklist and hope the file becomes clear later. The stronger move is to decide what type of uncertainty you are managing right now. Urgent action Urgent action is anything that prevents avoidable harm or preserves the ability to decide later. In a property claim, that may be mitigation, scene photos, vendor dispatch, or notice to a specialist. In a liability claim, it may be witness preservation, CCTV…
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