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LUXURY-RETAIL-MANAGEMENT4 MIN READ

Clienteling Conversation Prompts Deck

Recall clienteling prompts that diagnose need before moving to desire and action.

battlecard SPIN sequence What four question types should guide a high-stakes clienteling conversation? Situation, Problem, Implication, and Need-payoff. Use them to understand context before presenting the edit. Recommendation timing What is the difference between a pretty edit and a client-fit edit? Discovery turns product knowledge into relevance. Impatient client Just show me what is new. The client resists questions but still needs relevance. Your line Absolutely. I will keep it tight: is this for work, travel, or an evening moment? That one answer will make the new pieces sharper. Do not launch a long interview after the client asks for…

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