Commit to closing the feedback loop with one dissatisfied customer using an NPS-style recovery habit.
Close the loop with one dissatisfied musical-instrument retail customer. A delayed repair, backordered pedal, poor rental experience, wrong accessory recommendation, or low post-purchase recommendation score. I will contact [customer/context], acknowledge [specific issue], ask 'What update or action would have helped you make a better plan?', and log one process fix or owner by [date/time]. In 2 days, check whether the customer was contacted, what you learned, and what process fix was logged. A customer left a low recommendation score after a special-order keyboard arrived late with no status updates. A parent complained that a rental instrument was missing a swab…
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