Improve a CMS review workflow using flow data and a small PDCA cycle.
Repair a CMS review queue that hides bottlenecks. Make the invisible CMS rule visible: user need, metadata, workflow, and owner must line up before the page is considered done. The common trap is to treat the CMS as a storage cabinet. Editors paste content, choose whatever tags seem close, and assume search or navigation will compensate. That shortcut creates duplicate pages, stale ownership, inconsistent analytics, and review queues nobody trusts. Step 1 Plan: define the workflow states and measure where items wait. This step works because it turns a vague publishing preference into a specific system decision that another editor…
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