TOWING-BUSINESS5 MIN READ
Coach Photo Documentation with SBI
Use SBI to coach a tow operator on documentation gaps without triggering defensiveness.
Jordan J Tow operator S Situation B Behavior I Impact Coaching moment 20 sec The moment A damage claim cannot be answered because the photo set skipped a required angle. Vague criticism creates defensiveness and still leaves the photo standard unclear. The model 1 min SBI feedback Situation · Behavior · Impact
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