CAR-RENTAL-OPERATIONS5 MIN READ
Coach A Skipped Fuel Explanation
Use SBI and a coaching question to correct a skipped counter standard without turning it into blame.
dialogue-bubbles before-after coaching-note Andre A Rental sales agent S Situation B Behavior I Impact The moment 20 sec Manager coaching Two renters disputed fuel charges this week. In both observations, Andre moved to signature without a clear fuel explanation. A fast counter can still create slow disputes if the standard disappears under pressure. 2
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