BAR-PUB-MANAGEMENT5 MIN READ
Coach Heavy Pours With SBI
Use Situation-Behavior-Impact feedback to address overpouring without attacking intent.
Max M Bartender S Situation B Behavior I Impact After close 2 min Premium gin depletion does not match sales. Eva needs to coach Max without implying bad intent. If the feedback starts as accusation, the conversation becomes a debate about character. SBI Feedback model Situation + Behavior + Impact SBI works because it replaces vague judgment with observable evidence and business consequence. Blame
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