HOME-HEALTHCARE-MANAGEMENT5 MIN READ
Coach late documentation with SBI
Use SBI feedback to coach a field employee on late documentation without making it personal.
Ben B Home health aide S Situation Behavior I Impact Feedback moment 20 sec The risk Ben is reliable with clients but late with Sunday documentation. The manager needs a conversation that corrects the behavior without attacking the person. A label invites defense. SBI invites correction. 4 late notes 48 hrs documentation lag SBI
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