HVAC-BUSINESS-MANAGEMENT5 MIN READ
Coach A Tech After A Callback
Use Situation-Behavior-Impact feedback to coach an HVAC technician after a callback.
Miguel M Service technician 01 Anchor 02 Impact 03 Next Callback coaching 0:20 The tension Miguel's no-cooling job came back less than 24 hours later. He says, 'I already know, I was slammed yesterday.' The first line determines whether the conversation becomes defense or diagnosis. 1 callback 35m repeat diagnosis
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