READING-BODY-LANGUAGE5 MIN READ
Coach the Defensive Stakeholder
Choose dialogue lines that lower defensiveness after observing a discomfort cluster.
Chris C Revenue stakeholder 1 Notice 2 Clarify 3 Repair Stakeholder tension 20 sec Chris says the analytics change is fine, but his jaw tightens, arms close, and answers shrink. The cluster suggests discomfort, but the cause is unknown. 3 cues jaw, arms, answer length Q3 dashboard adoption Framework
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in