ELECTRICIAN-BUSINESS-MANAGEMENT5 MIN READ
Coach the Missing Closeout Photos
Use SBI to coach a field documentation problem without turning it into a character judgment.
Andre A Lead service technician S Situation B Behavior I Impact Coaching moment 4:55 p.m. Billing blocked Three completed service calls cannot be invoiced because closeout photos and readings are missing. The conversation needs to protect respect and fix the behavior. 3 blocked invoices 1 day billing delay
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