Coaching a Defensive Direct Report
Respond to defensiveness with validation, reappraisal, and accountable next steps.
Ari A Senior analyst 01 Name heat 02 Focus facts 03 Commit Ari gets defensive when you raise missed deadlines. You need regulation that keeps him engaged and accountable. Validate emotion, narrow attention, reappraise the task Use mindfulness to manage your own irritation. Use cognitive reappraisal to turn blame threat into process repair. Do not make comfort the goal; make usable accountability the goal. Opening Ari says, Everyone keeps changing their mind. I do not know how I am supposed to hit dates when the target moves. defensive How do you respond first?
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