COACHING-LEADERSHIP5 MIN READ
Walk the Underperformance Conversation
Navigate an underperformance coaching conversation using SBII and GROW.
The moment Two missed QA handoffs in eight days have delayed release testing by 14 hours. If you start with blame, you lose the real diagnosis. If you avoid the issue, the pattern continues. SBII + GROW Facts before fixes Start with the observed impact, ask intent, then coach the next ownership move. Blame first fast but defensive specific agreement 01 Name the facts 02 Ask intent 03 Commit Will Step 1 You open the conversation. What do you say first?
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