Create a SMART client feedback SLA for shortlist and interview decisions.
client feedback SLA for submitted candidates Active roles where client feedback delays candidate momentum For [role/client], [named owner] will provide accept/reject/hold feedback on every submitted candidate by [time standard]. If the SLA is missed, I will [escalation action] and send [candidate update action]. In 3 days, check whether the named client owner met the SLA on the next shortlist or whether escalation happened. A hiring manager wants a shortlist but has not committed to a review window or feedback owner. A client has rejected two candidates late because panel feedback arrived after stronger candidates moved on. An account manager is…
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