Commit to a Balanced Scorecard Review
Commit to improving a radiology dashboard by adding a Balanced Scorecard counterweight.
Add one Balanced Scorecard counterweight to a radiology operating review. Use a real dashboard for modality performance, access, turnaround, revenue cycle, or staffing. Our dashboard overweights [perspective]. Before the next review, I will add [metric] from [missing perspective], define the data source, and ask what tradeoff it reveals. Check whether the metric was added and what conversation changed. Monthly modality review dominated by RVUs, volume, and scanner utilization Radiology turnaround dashboard with no referrer experience or report-quality counterweight Imaging access expansion review with no staff overtime, vacancy, or cross-training measure Current dominant metric set: ... Missing perspective: ... Counterweight metric:…
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